FAQ

🛒 Products & Sizing

What types of costumes do you offer?

We specialize in Halloween costumes for everyone! Our collection includes Boys Halloween Costumes, Girls Halloween Costumes, Men’s Halloween Costumes, and Women’s Halloween Costumes. From spooky to creative, we have something for every trick-or-treater.

How do I choose the right size?

Each product page has a detailed size chart. We recommend measuring yourself or the person the costume is for and comparing it to our chart to ensure a perfect, comfortable fit for your Halloween festivities.

Are your costumes high-quality?

Absolutely! We pride ourselves on offering costumes that are not only fun and creative but also well-made to ensure you have an unforgettable Halloween experience.

🚚 Delivery & Shipping

Where do you ship to?

We ship globally to bring Halloween joy everywhere! However, we are currently unable to deliver to Asia and a few remote areas. If you’re unsure about your location, feel free to contact us at [email protected].

What are my shipping options?

We offer two convenient options:
– Standard Shipping ($12.95): Delivered via DHL or FedEx within 10-15 days after shipment.
– Free Shipping: For orders over $50, delivered via EMS within 15-25 days after shipment.

How long does it take to process and deliver my order?

After you place your order, our team takes 1-2 days to process it. Then, the transit time depends on your chosen shipping method. Please note that these are estimates and may vary slightly based on your location and carrier schedules.

Can I track my order?

Yes! Once your order ships, we’ll provide a tracking number via email so you can follow your costume’s journey right to your doorstep.

💳 Payments & Accounts

What payment methods do you accept?

We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.

Is my payment information secure?

Absolutely. We use secure encryption technology to protect all your personal and payment information, ensuring a safe shopping experience.

Do I need an account to place an order?

No, you can check out as a guest. However, creating an account allows you to track orders faster and save your details for future spooky seasons!

↩️ Returns & Exchanges

What is your return policy?

We want you to love your costume! If you’re not satisfied, you can return unworn, unwashed costumes with original tags within 15 days of receipt for a refund or exchange.

How do I initiate a return or exchange?

Please contact our support team at [email protected] within 15 days of receiving your order. We’ll guide you through the process and help make it right.

Are there any items that cannot be returned?

For health and safety reasons, costumes that have been worn, washed, or damaged cannot be returned. Please ensure your costume is in its original condition when returning.

❓ Need More Help?

Our customer-centric support team is here to assist you with any other questions! Reach out to us at [email protected], and we’ll ensure your Halloween experience is fantastic from start to finish.

Thank you for choosing Costume Closet Shop—where we deliver not just costumes, but unforgettable memories! Happy Halloween! 🎃