Greetings, spooky shoppers! At Costume Closet Shop, we’re dedicated to making your Halloween experience absolutely spellbinding—from the moment you order to the final reveal of your fantastic costume! Here’s everything you need to know about getting your goodies and what to do if something isn’t quite right.
🚀 Shipping Information
We work our magic to get your costumes to you as quickly as possible!
Order Processing: All orders are processed within 1-2 business days after payment confirmation. You’ll receive a tracking number once your order ships so you can follow its journey to your doorstep!
Shipping Methods & Times:
- 🧳 Standard Shipping ($12.95): Via DHL or FedEx
- Delivery within 10-15 business days after shipment
- 🎁 Free Shipping: Via EMS (for orders over $50)
- Delivery within 15-25 business days after shipment
📝 Note: We ship worldwide, excluding some Asian countries and remote areas. Delivery times may vary depending on your location and customs processing.
🔄 Returns & Exchanges
We want you to be absolutely spellbound by your purchase! If something’s amiss, here’s how we can help:
Our Policy: We accept returns and exchanges within 15 days of you receiving your item. To be eligible, items must be unworn, unwashed, and in their original packaging with tags attached.
🚫 Non-Returnable Items
Due to hygiene reasons, we cannot accept returns or exchanges on:
- 🎭 Costume makeup or any face paint products
- 😷 Accessories that come in direct contact with the skin (e.g., masks, false teeth)
- 👒 Wigs that have been removed from packaging or tried on
These items are final sale to ensure the safety and comfort of all our ghoulish customers.
📦 How to Return or Exchange an Item
Follow these simple steps:
- Contact Us: Email us at [email protected] within 15 days of receiving your order. Include your order number and reason for return/exchange.
- Get Authorization: Our friendly team will respond within 24-48 hours with a Return Merchandise Authorization (RMA) number and instructions.
- Ship It Back: Pack the item securely in its original packaging, include the RMA number inside, and ship to: Costume Closet Shop Returns Department
474 Poco Mas Drive
Lewisville, US 75067
📝 Note: Return shipping costs are the customer’s responsibility, unless we made an error (like shipping the wrong item).
💵 Refunds Process
Once we receive and inspect your returned item:
- Refunds are processed within 3-5 business days
- Your refund will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
- Original shipping costs are non-refundable
- For exchanges: We’ll ship the new item once we receive your return. If the exchanged item costs more, we’ll charge the difference; if it costs less, we’ll refund the difference
✉️ Need Help With Your Request?
Use this template to email us at [email protected]:
Subject: Return/Exchange Request – Order #[Your Order Number]
Body:
Hello Costume Closet Team,
I would like to request a [return/exchange] for my order #[Your Order Number].
Item(s) to return/exchange: [Product Name(s)]
Reason: [e.g., wrong size, defective item, changed mind]
Preferred action: [Refund / Exchange for (specific product)]
Please let me know the next steps.
Thank you!
[Your Name]
[Your Email Address]
❓ Questions?
If you have any questions about shipping, returns, or exchanges, contact our team at [email protected]. We’re here to ensure your Halloween is spooktacularly satisfying!
Happy haunting and happy shopping! 🎃
The Costume Closet Shop Team